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Zomato CEO Deepinder Goyal recently took on the role of a food delivery agent for a day, alongside his wife, Grecia Munoz, to better understand the challenges faced by the platform's delivery executives. His experience shed light on the difficult conditions delivery workers often face, particularly within certain environments. In a video shared, Goyal documented an incident at Ambience Mall, Gurgaon, where he was denied entry through the main entrance while picking up an order from Haldiram’s. The mall’s security personnel instructed him to use a side staircase, a policy reportedly applied to all delivery executives, barring them from accessing the main area of the mall.