Amazon’s Ring to pay $5.8M after staff and contractors caught snooping on customer videos, FTC says

Ring, the Amazon-owned maker of video surveillance devices, will pay $5.8 million over claims brought by the Federal Trade Commission that Ring employees and contractors had broad and unrestricted access to customers’ videos for years.

The settlement was filed in the U.S. District Court for the District of Columbia on Wednesday. The FTC confirmed the settlement a short time later. News of the settlement was first reported by Reuters.

The FTC said that Ring employees and contractors were able to view, download, and transfer customers’ sensitive video data for their own purposes as a result of “dangerously overbroad access and lax attitude toward privacy and security.”

According to the FTC’s complaint, Ring gave “every employee — as well as hundreds of Ukraine-based third-party contractors — full access to every customer video, regardless of whether the employee or contractor actually needed that access to perform his or her job function.” The FTC also said that Ring staff and contractors “could also readily download any customer’s videos and then view, share, or disclose those videos at will.”

The FTC alleged on at least two occasions Ring employees improperly accessed the private Ring videos of women. In one of the cases, the FTC said the employee’s spying went on for months, undetected by Ring.